We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@praticlive.com. If your return request is approved, we will provide the return address and return instructions by email.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
For damaged items, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. This helps us review the issue and assist you as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products, personalized items, and items that have been used, damaged, or altered after delivery.
We also do not accept returns for hazardous materials, flammable liquids, gases, or any product that cannot be returned for hygiene, safety, or legal reasons.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return. We will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
If more than 15 business days have passed since we approved your refund, please contact us at info@praticlive.com.